Capability Maturity Assessment Hints & Tips

Assessment Strategy

• What? would I/We like to know? What are our information needs?

• Why? What is our intention in acquiring this information?

• Who? needs to participate in the Assessment to provide the information and be engaged in the process?

• How? will I/We analyse and understand what we find out? (The Information)

• Who? is likely to leverage the information and take the appropriate action?

• When? do we run and re-run any assessment?

OrgCMF™ Assessment Design & Configuration

• The Assessment Participant must be able to access the Assessment (Survey)

• The time required to complete the Assessment should be practical to complete in one go, without being perceived as an overhead.

• The invitation to participate notice should inform the Participant of the time required, the objective, why they are chosen to participate, and guidelines for answering the questions.

• Assessment Levels

  • Sensor: Single question at model level to test the temperature of the organisation if necessary. (Need or Health Check)

  • Triage: Single question for each Dynamic can be used to identify priorities/focus, or to facilitate discussion and consensus on the need for change, or perhaps benchmark. (Executive or Directional)

  • Diagnostic: Single question per construct ( 5 to 8 per Dynamic) that looks at specific building block/practice maturities to guide building up of capabilities. Useful to specific roles, teams, who should own the change/improvement action. (Operational and Actionable)

Sample Assessment OMI Configurations

This table has been prepared to assist OrgCMF™ users understand and configure appropriate Organisation Capability Maturity Assessment. It is purely a guide, as Users may configure as the they choose, to address their specific needs, in line with the Product Plan they have purchased.

Assessment Tips

• The Model & Assessment configuration are not prescriptive, local expertise and the organisation context inform both its optimum configuration, use and change actions.

• It’s not the recipe, it’s a quality ingredient that should enhance the change outcomes for any organisation. Assessment is designed to fit into the users process or methodology.

• The most important value of any assessment is the Calibrated action guidance and the appropriate action for the measured level of maturity, which prevents most of the common change failure mechanisms.

• It’s about providing ‘organisation system’ information as needed, at any point in time, whether through Assessment, or reference to the Bodies of Knowledge (BoK)-Organization, Team or Digital.

• Its free to access the BoK , and there is information there that may be of use to Leaders, Managers, Professionals and teams across the organisation, so making them aware of it means they can leverage accordingly.

• It is as much about solving little problems/opportunities across the organisation, team or Capability as it is about a Framework that might be used formally to drive continuous improvement or to support management of a change or transformation initiative. (Tactical versus Strategic).

• Informal use such as a team with a specific change or issue, who gather in a room, complete an assessment as a group and look at the guidance and discuss their action, is as powerful as a senior management team formally Assessing some or all of the organisation as part of change governance or benchmarking.

• It’s not the information provided by the Model/Tool that is important it is how it is used to move an individual/team/organisation forward and improve outcomes. It could be as simple as using the BoK or an assessment to start to engage individuals and/or teams in the change.

• The normal best practice project/program management apply. Though we do not prescribe a process or methodology, we, or out authorised partners are happy to advise or recommend one that complements and enhances your existing approach. Organization Capability Improvement Methodology

Selection of Plans and their user configuration options.

• Focused OMI Triage: Triage level assessment (1 Question per Dynamic), select up to 5 Dynamics

• Full OMI Triage: Full Triage Assessment (1 Question per Dynamic) select up to 15 Dynamics

• Focused Diagnostic: Diagnostic level Assessment (1 Question per construct) select up to 5 Dynamics and their related constructs are included.

• Full Diagnostic: Diagnostic level Assessment (1 Question per construct) select up to 15 Dynamics and their related constructs are included.

• Unlimited Configurable Subscription: Fully configurable all 15 Dynamics and 87 Constructs at both Triage & Diagnostic Level.

• Team Effectiveness Monitor: Considers all factors that Influence Team Performance Oganisation, Team, Team Member. (Triage Tier)

• Team Effectiveness Diagnostic: Considers all 'Constructs Capabilities (18)' that underpin Team Performance Oganisation, Team, Team Member. (Diagnostic Tier)

• Digital Effectiveness Monitor Considers the core 6 Digital Business Capabilities; Digital; Strategy, Workplace, Operating Model, Offering, Customer, Technology (Triage Tier)

• Digital Effectiveness Diagnostic Considers all 'Constructs Capabilities (36)' that underpin Digital Business Performance; Digital; Strategy, Workplace, Operating Model, Offering, Customer, Technology (Diagnostic Tier)